Returns Policy

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1. Scope of This Policy

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This policy applies to all products sold by MelodyMates, including:

• Digital and physical books

• Glockenspiels and related musical instruments

This policy currently applies to orders delivered within Ireland. 

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2. Returns Eligibility

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Physical Products (e.g., Glockenspiels, Printed Books)

You may return physical items within 30 days of delivery if:

• The item is unused and in its original packaging

• The item is in resellable condition

• The item was received damaged or defective

• The wrong item was delivered

Non-eligible returns:

• Items showing signs of wear, misuse, or damage after delivery

• Items returned without all original parts, accessories, or packaging

Digital Products (e.g., eBooks)

Due to the nature of digital goods, digital books are non-refundable once downloaded or accessed.
Refunds may be granted only if:

• The file is corrupted or cannot be accessed

• A duplicate purchase occurred due to a technical error

3. Return Process

Ireland​

1. Email our support team at info@melodymates.com with:

   • Order number

   • Item(s) you wish to return

   • Reason for return

   • Photos (if damaged or defective)

2. Our team will approve the request (if eligible) and provide return instructions.

3. Send the item back to the provided return address.
   Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

International Returns

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• Physical Products (International)

  • Customers in the UK, EU and USA may return items within 14–21 days of receipt, depending on the region.

  • Items must be unused, in original packaging and in resellable condition.

  • Damaged or incorrect items will be fully refunded by MelodyMates.

• Digital Products: No change — still non-refundable.

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 International buyers:

• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

• Recommended to use tracked shipping services for international returns.

• Include a note about customs/import taxes:

  “Any customs duties or import taxes paid during delivery are non-refundable and are not covered by MelodyMates.”

• Suggested regional instruction:

  • EU & UK: 14-day return window

  • USA & Rest of World: 21-day return window

4. Refunds

Ireland:

• Refunds issued after items are received and inspected.

• Refunds processed back to the original payment method within 5–10 business days.

• Shipping costs only refunded if MelodyMates is at fault.

 International refunds:

“Please note that refund processing may take longer for international orders due to shipping transit times.”

5. Exchanges

Ireland

• Exchanges are offered for:

• Defective items

• Incorrect items received

• Physical products of equal or lesser value (if approved and in stock)

• Digital products cannot be exchanged.

International

• Exchanges for international orders are subject to stock availability and may require additional shipping costs for the returned item.

6. Additional Section for International Buyers

International Returns & Shipping Notes

• Customers outside Ireland should use a trackable shipping service for returns.

• Shipping costs for returns are paid by the customer unless the product is faulty or incorrectly shipped.

• Customs duties or import taxes are not refundable by MelodyMates.

• Delivery times for returns may be longer due to customs or international shipping.

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7. Contact Us

For any questions about this Returns Policy or to initiate a return, contact us at:

📧 info@melodymatesofficial.com

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Shipping Policy

Ireland​

1. Delivery Area

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MelodyMates currently ships exclusively within Ireland.
As we expand, additional countries will be added to this policy and announced on our website.

2. Processing Times

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• Orders are processed Monday to Friday, excluding public holidays.

• Standard processing time is 1–2 business days.

• Orders placed after 3:00 PM may be processed the following business day.

3. Delivery Times

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Once dispatched, orders typically arrive within:

• 1–3 business days for most locations in Ireland

• Rural or remote areas may require an additional 1 business day

Please note that delivery times are estimates and may be affected by weather, courier delays, or holiday periods.

4. Shipping Costs

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Shipping fees are calculated at checkout based on order size and weight.

Typical rates:

• Books: Standard letter/parcel rate

• Glockenspiels: Standard parcel rate due to weight and packaging size

Free or discounted shipping may be offered during promotions.

5. Delivery Partners

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We use trusted national couriers within Ireland to ensure secure and timely delivery.
Customers will receive a dispatch confirmation email, and tracking information may be provided depending on the courier used.

6. Failed Deliveries & Address Issues

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Please ensure your delivery address is complete and accurate.

If a package cannot be delivered due to an incorrect address, multiple failed delivery attempts, or if it is not collected from a pickup point within the courier’s timeframe:

• The package may be returned to MelodyMates

• The customer may be responsible for re-delivery costs

7. Damaged or Missing Items

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If your order arrives damaged, incomplete, or does not arrive within the expected timeframe:

1. Contact us within 7 days of delivery (or expected delivery).

2. Provide your order number and photos if the item or packaging is damaged.

We will arrange a replacement or solution in line with our Returns Policy.

8. Order Tracking

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If tracking is available for your shipment, the tracking link will be sent in your dispatch confirmation email. Not all shipping methods include tracking.

9. Contact Us

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For shipping questions or support, contact us at:

📧 info@melodymates.com

Our customer care team will be happy to help with delivery updates or concerns.

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International-U.K., North America and Europe​

MelodyMates ships orders to the United Kingdom, European Union countries, and North America (USA & Canada). Please read the following details carefully:

Shipping Costs

Shipping costs vary based on destination, weight, and size of the order. Exact costs are calculated at checkout. Typical ranges for books and small musical items are:

RegionEstimated Shipping Cost

UK€8 – €22

Europe (EU)€10 – €25

North America (USA & Canada)€15 – €40

Prices are for guidance and may vary depending on the courier and order weight.

Delivery Times

Estimated delivery times for international shipments are:

RegionEstimated Delivery

UK3 – 7 business days

Europe (EU)3 – 10 business days

North America (USA & Canada)7 – 21 business days

Please note these are estimates. Delivery times may be longer due to customs processing, public holidays, or courier delays.

Tracking

All international orders are shipped with tracking. Once your order is shipped, you will receive an email with your tracking number and a link to monitor your shipment.

Customs, Duties and Taxes

Customers outside Ireland may be responsible for import duties, customs fees, or taxes. These charges are set by the destination country and are the responsibility of the customer. MelodyMates is not responsible for any customs delays or fees.

Shipping Restrictions & Packaging

• Currently, MelodyMates ships only to the UK, EU, USA, and Canada.

• Orders are carefully packaged to protect your items during transit. Padded envelopes or boxes are used depending on the product type.

Lost or Damaged Packages

MelodyMates is not responsible for lost or damaged items once shipped. We recommend using the tracking link provided and, if necessary, purchasing insurance for higher-value items. If your order arrives damaged, contact us immediately at info@melodymatesofficial.com

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Privacy Policy​​

Last updated: 12/12/25

1. Who We Are

MelodyMates is an online retailer specialising in:

• Online music programme for schools

• Music books

• Glockenspiels and related musical instruments

We operate from Ireland and ship to Ireland, the United Kingdom, European Union countries, the United States, Canada and other international locations.

If you have questions about how your data is handled, you can contact us at:
📧 info@melodymates.com

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by third-party payment providers; we do not store full card details)

• Order details and purchase history

• Customer service communication

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the site

• Cookies and tracking data (see Section 8)

Information From Third Parties

We may receive information from:

• Payment processors

• Delivery partners

• Marketing platforms (if you opt into marketing)

3. How We Use Your Information

We use your data to:

• Process and deliver orders

• Send order confirmations, shipping updates, and tracking information

• Provide customer support

• Improve website performance and functionality

• Personalise your shopping experience

• Send promotional emails if you have opted in

• Prevent fraud, maintain security, and comply with legal obligations

4. Legal Bases for Processing (GDPR)

Under GDPR (for EU and UK residents), we rely on the following legal bases:

• Contract — to process and fulfil your orders

• Legitimate interest — to improve services, prevent fraud, and protect our business

• Consent — for marketing communications and optional cookies

• Legal obligation — for record-keeping, tax, or compliance purposes

For customers outside the EU/UK (e.g., USA, Canada), we process personal data under consent and contractual necessity.

5. How We Share Your Information

We only share your personal data when necessary, including with:

• Payment processors (secure processing of payments)

• Delivery partners (to deliver your order)

• Email service providers (order updates and marketing, if opted-in)

• Website analytics tools (anonymous website usage insights)

• Legal or regulatory authorities when required by law

We do not sell or rent personal information to third parties.

6. International Transfers

Your information may be processed outside of your country of residence as we expand internationally.

• EU & UK customers: Data may be transferred outside the EU/UK under EU-approved Standard Contractual Clauses or equivalent safeguards.

• US, Canada, and other countries: Data may be processed in Ireland or other countries where our service providers operate. We ensure appropriate safeguards are in place.

7. Data Security

We use appropriate technical and organisational measures to protect your information from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

These measures include secure servers, encryption, access controls, and regular system monitoring.

8. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to:

• Enable essential website features

• Analyse website traffic and performance

• Personalise your shopping experience

• Deliver relevant marketing (if consent is given)

You can manage or disable cookies through your browser settings. Some features may not function correctly without essential cookies.

Note for international users: Marketing and analytics tracking comply with GDPR for EU/UK residents and privacy best practices for users in other countries.

9. How Long We Keep Your Information

We retain your personal data only as long as necessary, including:

• While your account remains active

• For tax, accounting, and legal compliance

• For resolving disputes and enforcing agreements

After the retention period, your data is securely deleted or anonymised.

10. Your Rights (EU & GDPR / Other Regions)

If you are located in the EU, UK, or other GDPR-covered regions, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent for marketing at any time

Customers outside GDPR regions may still request access, correction, or deletion of their personal data where legally applicable.

To exercise your rights, contact:
📧 info@melodymatesofficial.com

11. Children’s Privacy

We do not knowingly collect personal information from children under 13.

12. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

• Legal or regulatory changes

• New services or features

• Business expansion into new regions

The “Last updated” date will always indicate the latest version.

13. Contact Us

For any privacy-related questions, requests, or concerns, contact us at:
📧 info@melodymatesofficial.com
Subject Line: “Privacy Request”

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Terms and Conditions

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Welcome to MelodyMates. These Terms & Conditions govern your use of our website, online music programme, and online store. By accessing our services, you agree to these Terms.

1. About Us

MelodyMates operates as an online educational platform offering a music programme and an online store selling physical books and glockenspiels.
We are based in Ireland and serve customers within Ireland, with plans to expand internationally.

If you have any questions, contact us at:
📧 info@melodymatesofficial.com

2. Acceptance of Terms

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By using our website, purchasing products, or accessing the online music programme, you confirm that:

• You are at least 18 years old (or have parental permission).

• You agree to these Terms & Conditions, our Privacy Policy, and our Shipping & Returns Policies.

If you do not agree, do not use the MelodyMates website or services.

3. Services Offered

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3.1 Online Music Programme

Our online music programme provides educational content, videos, lessons, and downloadable materials. Some content may require:

• A paid subscription

• A valid user account

• Internet access

3.2 Online Store

The MelodyMates store offers:

• Physical books

• Glockenspiels

• Related merchandise

Purchases are subject to product availability and pricing listed on the site.

4. User Accounts

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To access certain features (including online programme access), you may need to create an account.

You agree to:

• Provide accurate and complete information

• Keep your login credentials confidential

• Notify us immediately of any unauthorised access

We reserve the right to suspend or delete accounts that violate these Terms.

5. Pricing & Payment

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All prices listed on the website are in Euro (€).

You agree to:

• Provide valid payment information

• Authorise MelodyMates or its payment partners to charge your payment method

We reserve the right to update prices at any time before purchase.
Payment processing is handled by secure third-party providers; we do not store full card details.

6. Delivery of Physical Products

Orders placed through the MelodyMates store are delivered within Ireland.

Delivery terms are outlined in our Shipping Policy.

You agree that:

• Delivery estimates are not guaranteed

• You are responsible for providing an accurate delivery address

• Additional charges may apply for re-delivery due to incorrect address information

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International Orders

• MelodyMates ships orders to the United Kingdom, European Union countries, the United States, Canada and other international locations. Shipping costs vary depending on destination, weight and order size and are calculated at checkout. Estimated delivery times are provided but are not guaranteed and may be affected by customs processing, public holidays, or courier delays.

• Customers outside Ireland are responsible for any import duties, taxes, or customs fees.

• MelodyMates is not liable for lost, delayed or damaged items during international shipping, and we recommend using the tracking information provided with all orders.

• All international orders are shipped with tracking where available, and customers will receive tracking details by email once the order is dispatched.

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7. Returns & Refunds

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Returns and refunds are governed by our Returns Policy.

Key points include:

• Physical items can typically be returned within 30 days (conditions apply)

• Digital products (e.g., downloadable or accessed programme materials) are generally non-refundable once accessed

International:

International returns are subject to our Returns Policy. Customers outside Ireland are generally responsible for return shipping costs unless the item is defective or incorrect. Customs or import duties cannot be refunded by MelodyMates.

MelodyMates is not responsible for delays, damage, or loss incurred during international shipping or customs clearance.

8. Digital Content Licence

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When you purchase or access the MelodyMates online music programme, you receive a limited, non-transferable, non-exclusive licence to use the materials for personal, non-commercial use.

You may not:

• Share your login details

• Reproduce or redistribute programme content

• Sell, sublicense, or publicly broadcast content

All rights remain with MelodyMates.

9. Intellectual Property

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All content on the MelodyMates website—including text, images, graphics, videos, music lessons, software, and branding—is the property of MelodyMates or licensed partners.

You may not:

• Copy

• Modify

• Distribute

• Reproduce

• Reverse engineer

any part of our website or services without explicit permission.

10. Prohibited Conduct

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You agree not to:

• Use the site for unlawful purposes

• Attempt to interfere with website functionality

• Upload malicious software

• Harass or harm other users

• Circumvent access controls

Violation may result in suspension or legal action.

11. Availability of Services

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We aim to keep all services available without interruption, but we do not guarantee:

• Continuous access

• Error-free operation

• Uninterrupted service availability

We may temporarily suspend access for maintenance or upgrades.

12. Limitation of Liability

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To the fullest extent permitted by law, MelodyMates is not liable for:

• indirect or consequential damages

• loss of data or profits

• issues caused by third-party services

• delays or disruptions beyond our control

Your use of the website and services is at your own risk.

13. Indemnification

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You agree to indemnify and hold MelodyMates harmless against any claims, damages, or losses resulting from:

• Misuse of our services

• Violation of these Terms

• Infringement of third-party rights

14. Third-Party Links

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Our website may contain links to third-party sites. MelodyMates is not responsible for their content, privacy policies, or practices.

15. Changes to Terms

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We may update these Terms occasionally.
The “Last updated” date will reflect the newest version.
Continued use of our services means you accept any updated Terms.

16. Governing Law

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These Terms are governed by the laws of Ireland.
Any disputes will be handled in Irish courts unless required otherwise by local consumer laws.

17. Contact Us

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For questions about these Terms & Conditions:

📧 info@melodymatesofficial.com
Subject Line: “Terms & Conditions enquiry”

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